At Actuals Financial, our Board and Senior Management are dedicated to ensuring fair dealing outcomes for all our customers.

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We prioritize building strong relationships with our customers and doing what is right by them. We are committed to being responsive to customer needs and addressing complaints promptly and effectively.

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If you believe that any of our Financial Adviser Representatives have acted unprofessionally, you may reach to us in the following avenues:

 

Email

hello@actualsfinancial.com (Attention to "Compliance Dept")​

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Mail

Actuals Financial, Compliance Dept

Zervex, 8 Ubi Road, #06-21

Singapore 408538

 

Our complaint handling process includes promptly acknowledging receipt of the complaint and providing our customers with a final resolution report within 14 business days from the date of the complaint. For more complex cases requiring additional time, we will inform the customer and request an extension.

 

If the final resolution is unsatisfactory, customers may seek further advice from the Financial Industry Disputes Resolution Centre Ltd (FIDReC).